LinceoVR Support
General Guidelines
Follow the Troubleshooting section in this page to resolve common known problems.
If the problem persists, search in the Knowledge Base section a possible answer to a similar issue. If still you don't find a solution, please Submit a New Ticket and remember to follow the Support Request Guidelines below. Please note that submitting a ticket, only one attachment is allowed. You may add further attachments in your Ticket Management Page.
Troubleshooting
- Check System Requirements
- Update Video Drivers. First of all, be sure to have the latest video drivers installed! You can verify drivers version in your Video Card Settings Panel
- Video Card Drivers Settings. Disable hardware antialias (set "controlled by application") and enable stereo setting in your card's control panel
Support Request Guidelines
Open a new Ticket with the following informations attached:
- Name of the installer: ( ex: LinceoVR3.0_006.msi )
- Description of the error occurred
- Description of how reproduce the error
- Screenshot of the error
- If compares Windows Error Panel press on "click here" and make screenshot
- Reproduce the error in "Safe Mode" by clicking on "LinceoVR3 Safe Mode" in Windows program menu. Safe Mode creates two files "DEBUG_LinceoVR.txt" and "DEBUG_SceneGraphLog.txt" in the temporary application data directory ( C:\Documents and Settings\user\Application Data\LinceoVR3 ) and need to be attached at the email. No personal data are collected, only debug information
- Screenshot of first page of System Information panel (Start > Programs > Accessories > System Utilities > Microsoft System Information)
In case an installer fails please report following this procedure:
- Install LinceoVR till the error popups. Do not close the error window, in order to not roll-back the installation
- Go to the installation directory
- Execute linceovr.exe; please report the error dialog that appears
Downloads
Latest public realease
Older Releases
- LinceoVR 3.3 ( download ) ( changelog )
- LinceoVR 3.2 ( download ) ( changelog )
- LinceoVR 3.1 ( download ) ( changelog )
- LinceoVR 3.0 ( download ) ( changelog )
- LinceoVR 2.1 ( download )
Changelogs
LinceoVR3.4
Last Revision (rev 001)
- Autostereo Real-Time Rendering Support in LinceoVR, LinceoVRViewer and EligoWeb
- Autostereo Video/Image Outout
- See-Through Augmented Reality support
- PowerPoint Exporter and Plugin
- Start-up Performance improvements
- New Augmented Reality Settings:
- "On Tracking Loss" Action
- Delay option on tracking loss
- Pivot Mode for setting Center of Interest
- Bug Fixes
- Flip Rendering fix
- Predefined animation issue
- Fixed Bug in event signaling when using texture and marker tracking
LinceoVR3.3
Last Revision (rev 003)
- Added Rovio support
- Added connection port selection (rev 003)
- Threaded commands to maximize throughput on slower connections (rev 003)
- Added Video Textures support
- Changed License Activation/Upgrade procedures
- Added Render Quality selection at startup
- Added Raytracing capabilities in Augmented Reality mode
- Batch Rendering improvement
- Added Two Sided Lighting
- Updated Manual
- Bug Fixes
- Save correctly to network paths
- Video Freeze bug
- Fixed Material Library issues
- Animation & Sound issues in Augmented Reality mode
- Multiple instances of LinceoVR bug
- Variant Previews get updated during OpenGL/HDRI switch
- Disabled Bloom Action in OpenGL Mode
- Material on Render bug fixed
- Solved crash on variant change
- 3DM import bug (rev 003)
- Environment background selection bug (rev 003)
- GUI issues (rev003)
- Raytracing in Augmented Reality mode bug (rev 003)
- Various video texture fixes (rev 003)
- Side by Side screenshot bug (rev 003)
- Removed memory leak in AR/VR switch (rev 003)
LinceoVR3.2
Last Revision ( rev 002 )
- Raytracing
- Texture Tracking
- FBX Import
- Added LinceoVR Viewer Plugin
- Added LinceoVR Viewer Stand Alone
- Added Update Mechanism ( rev 002 )
- Bug Fixes
- Fixed crash during Camera Selection
- RhinoPlugin extend to RC6 and compatible with LinceoVR3.2
- Fix loading OpenGL models
- Added viewer export with environments different than Uffizi
- Fixed Antialias state
- Added example models
- Fixed VRML loading crash
- Fixed crash on double clicking lvz file
LinceoVR3.1
Last Revision ( rev 005 )
- Animation
- Added animation support through VRML import
- Position animation: Translate - Rotate - Scaling
- Geometry animation: Morphing
- VRML Import
- Extended Importer capabilities
- 3D Positional Audio
- Added 3D audio support through VRML import
- Batch Rendering
- RT batch export
- Rules definition/import/export
- Various
- Added support to VRmagic devices
- Real Time Soft Shadows in Camera Matching mode
- Real Time de-interlacing Filter for camera Input
- New ActiveX & HTTP commands
- playAnimation ( animName );
- pauseAnimation ( animName );
- stopAnimation ( animName );
- playSound ( soundName );
- pauseSound ( soundName );
- stopSound ( soundName );
- Important Bug Fixes
- OpenGL Text Material Bug
- Drop material Bug
- Material Rename Bug
- Variant Optimizations Bug
- Batch Rendering Bug
LinceoVR3.0
Last Revision ( rev 003 )
- New ActiveX & HTTP commands
- Fullscreen switch
- Setting Video background
- Added printImage()
- Added isRedrawEnabled()
- Setting of Volume constraints
- Show All
- Clear Catalogue
- Enter/Leave AR
- Added Listen port property of TUIO protocol
- Added enableHdri properties
- New signals emitted by ActiveX
- AR Start Tracking
- AR Stop Tracking
- TUIO Multitouch protocol fixes
- Rotate touch Geometry
- Time Discard setting
- Eligo API Page
- Tag cloud
- Filtering
- Method examples
- Enhanced list of methods
- Documentation
- BugFixes
- Case insensitive file extension check
- Fixed Scene settings loss during loading
- VRML loading bug
- Fixed license bug on 64bit environment (rev RC06)
- Enhancements
- Up to 3Gb RAM support on 32 and 64bit OSs
- Added Deinterlace filter
- Added Tracking Delay feature
- Added Tracking Discard on camera/marker move/rotation
- Added overlay transparency (fade effect)
- Customizable User Data Directory
- Added OpenGL mode at commandline
- Auto orientation and aspect keeping while printing
